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Terms and Conditions

Last Updated: April 8, 2026

1. Acceptance of Terms

These Website Terms of Use (these "Terms") govern your access to websites and related services operated by or on behalf of Farewell, Inc. ("Farewell" "we" or "us"). These Terms are important and affect your legal rights, so please read them carefully.

By accessing or using withfarewell.com and our various related websites and services (collectively, the "Farewell Services"), you agree to be bound by these Terms and all of the terms incorporated herein by reference.

PLEASE READ THESE TERMS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION PROVISION IN SECTION 14 (THE "ARBITRATION AGREEMENT") AND A CLASS ACTION/JURY TRIAL WAIVER PROVISION IN SECTION 15 (THE "CLASS ACTION/JURY TRIAL WAIVER") THAT REQUIRE, UNLESS YOU OPT OUT PURSUANT TO THE INSTRUCTIONS IN THE ARBITRATION AGREEMENT, THE EXCLUSIVE USE OF FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES BETWEEN YOU AND US, INCLUDING ANY CLAIMS THAT AROSE OR WERE ASSERTED BEFORE YOU AGREED TO THESE TERMS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY WAIVE YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS, AS WELL AS YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION OR PROCEEDING.

You must be 18 years of age or older and reside in the United States or any of its territories to use the Farewell Services. By accepting these Terms, you represent that you have the legal authority to do so, and that, if you have accepted these Terms on behalf of any person or entity, you represent that you have legal authority to do so and that such person or entity agrees to be responsible to us if you or such person or entity violates these Terms. If you do not agree to every provision of these Terms, you may not, and we do not authorize you to, access or use the Farewell Services or any features provided therein.

By accessing or using the Farewell Services, you represent and warrant that you have not been previously suspended or removed from the Farewell Services or engaged in any activity that could result in suspension or removal from the Farewell Services.

You should not construe Farewell's publication of any content found on the Farewell Services as an endorsement by Farewell of the views expressed therein, or any warranty or guarantee of any strategy, recommendation, treatment or action made by the author of such content.

We may revise these Terms at any time for any reason and may provide you notice of these changes by any reasonable means, including through the Farewell Services. You can determine when we last updated these Terms by referring to the "Last Updated" legend at the top of these Terms. Except to the extent that your express consent to any revised Terms is required under applicable law, by continuing to access, browse or use the Farewell Services, you agree to any revised Terms. If you do not agree to any revised Terms, you may not and we do not authorize you to use the Farewell Services. We strongly recommend that you periodically visit this page to review these Terms.

2. User Registration

In order to access and use certain areas or features of the Farewell Services, you may need to provide certain information and/or answer certain questions. Each registration is for a single user only.

You agree to (a) provide accurate, current and complete information, (b) maintain and promptly update, as necessary, your information, (c) be responsible for any acts, misrepresentations, or omissions by yourself or any third party who has authority to access or use the Farewell Services on your behalf, and (d) immediately notify us if you discover or otherwise suspect any security breaches related to the Farewell Services. If you provide information that is untrue, inaccurate, not current or incomplete, we may suspend and/or terminate your current or future use of the Farewell Services.

By providing information and/or answering questions, you also consent to receive electronic communications from Farewell (e.g., via email or by posting notices to the Farewell Services). You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy.

We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.

3. Right to Access and Use the Farewell Services and Content

Unless otherwise indicated in writing by us, the Farewell Services and all content and other materials contained therein, including, without limitation, any Farewell service mark or logo and all designs, text, graphics, pictures, information, data, software, other files and the selection and arrangement thereof (collectively, "Content") are the property of Farewell or our licensors or users, as applicable, and are protected by U.S. and international copyright and other laws.

Subject to these Terms, you are hereby granted a limited personal, revocable, non-exclusive, non-transferable, non-sublicensable right to access, view and make personal, non-commercial use of the Farewell Services and Content. All rights not expressly granted herein are reserved. You do not acquire any ownership interest in the Farewell Services or Content under these Terms, or any other rights thereto other than to use the Farewell Services in accordance with the rights granted by, and subject to all terms, conditions and restrictions of these Terms.

You do not have any right to, and you shall not, directly or indirectly: (a) sell, resell or use commercially the Farewell Services or Content, (b) distribute, publicly perform or publicly display the Farewell Services or any Content, (c) modify or otherwise make any derivative uses of the Farewell Services or Content, or any portion thereof, (d) use any data mining, robots or similar data gathering or extraction methods, (e) download (other than page caching) any portion of the Farewell Services or Content, except as expressly permitted by us, (f) use the Farewell Services to stalk, threaten, or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity; (g) interfere with the Farewell Services or servers or networks used in connection with the Farewell Services; or (h) use the Farewell Services or Content other than for their intended purposes.

Any use of the Farewell Services or Content other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the right of access and use granted herein. Such unauthorized use may also violate applicable laws, including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Except as expressly permitted herein, nothing in these Terms shall be construed as conferring any right or license to any patent, trademark, copyright, or other proprietary rights of Farewell or any third party, whether by estoppel, implication or otherwise.

You will not remove, alter, or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying any Content and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license, or otherwise exploit any Content.

We reserve the right in our sole discretion to modify, suspend or discontinue, temporarily or permanently, the Farewell Services (or any features or parts thereof) at any time.

4. Trademarks

The Farewell logo, and any other Farewell product or service names, trademarks, logos, or other indicia that may appear on the Farewell Services ("Marks") are the property of Farewell or its subsidiaries, affiliates or third parties, and may not be copied, imitated, or used, in whole or in part, without our prior written permission. Nothing contained in these Terms and/or the Farewell Services shall be construed as granting, by implication or otherwise, any license or right to use any such Marks without the prior written permission of Farewell or such third party that may own such Marks.

5. Legal Requirements; Privacy Policy

Our Privacy Policy describes how we handle the personal information you provide to us when you use the Farewell Services. For an explanation of our privacy practices, please visit our Privacy Policy located at https://withfarewell.com/privacy

6. User Content

You are solely responsible and liable for all data, documents, information, and other materials ("User Content") that you submit, upload, post, e-mail or otherwise transmit ("Transmit") in connection with the Farewell Services. In addition, we have no control over, and shall have no liability for, any damages resulting from the use (including without limitation, republication) or misuse by any third party of information made public through the Farewell Services. IF YOU CHOOSE TO SUBMIT TO US, OR OTHERWISE MAKE ANY USER CONTENT PUBLICLY AVAILABLE, YOU DO SO AT YOUR OWN RISK AND WE SHALL HAVE NO LIABILITY THEREFOR.

You agree that you will not, and will not permit anyone else to, directly or indirectly: (a) Transmit any User Content that is unlawful, harmful, threatening, abusive, hateful, obscene, harassing, tortious, defamatory, libelous, slanderous, pornographic, profane, vulgar, offensive, lewd, invasive of another's privacy or racially, ethnically or otherwise objectionable; (b) Transmit any User Content: (i) that you do not have the right to Transmit, under any law or contractual or fiduciary relationships, including, without limitation, any inside information or proprietary or confidential information; (ii) that infringes any patent, copyright, trademark or other intellectual property right or misappropriates any trade secret or right of privacy of any third-party; (iii) that constitutes unsolicited or unauthorized advertising or promotional materials, "spam," "chain letters," or pyramid schemes; or (iv) that contains any software routine, code, instruction or virus that is designed to disable, delete, modify, damage or erase software, hardware or data; or (c) forge headers or otherwise manipulate identifiers in order to disguise any User Content Transmitted through the Farewell Services.

Although we have no obligation to screen, edit or monitor User Content, we reserve the right, and have absolute discretion, to remove, screen or edit User Content posted or stored on the Farewell Services at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on the Farewell Services at your sole cost and expense.

7. Rights in User Content

We do not claim any ownership interest in User Content. However, by uploading, posting or submitting User Content to the Farewell Services or to our pages or feeds on third-party social media platforms (e.g., Farewell's Facebook page, LinkedIn page or X formerly Twitter feed), you hereby grant Farewell a nonexclusive, royalty-free, worldwide, perpetual, irrevocable and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and publicly display your User Content, in whole or in part, in any manner or media and for any purpose whatsoever at our sole discretion, including, without limitation, for publicity, promotional, advertising, trade, business, illustration, artistic and other commercial and noncommercial purposes. However, Farewell will only share personal information that you provide in accordance with our Privacy Policy.

You agree that Farewell may disclose or use any User Content for any purposes permitted under applicable law, including, but not limited to: (a) enforcing these Terms; (b) complying with any laws, regulations or rules of any federal, state or local government or agency; (c) responding to claims that any User Content violates the rights of third parties; or (d) protecting the rights or property of Farewell, its customers or the public.

8. Feedback

Separate and apart from User Content, you can submit questions, comments, suggestions, ideas, original or creative materials or other information about Farewell, or the Farewell Services (collectively, "Feedback"). Feedback shall become the sole property of Farewell. Farewell shall own exclusive rights, including, without limitation, all intellectual property rights, in and to Feedback and shall be entitled to the unrestricted use and dissemination of Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

9. Third-Party Sites

We have not reviewed all of the websites linked to the Farewell Services and are not responsible for the content of any third-party pages, any other websites linked to the Farewell Services, or any products or services offered by third parties. Nothing in the Farewell Services, including, without limitation, any links to other websites, should be construed as an endorsement by Farewell of any products, services, website content or information of any other persons or companies. Your choice to access a link to any other website is at your own risk, and you agree to comply with all terms and conditions relating to such websites. Farewell reserves the right not to link, or to remove the link, to a particular website at any time.

Any links to third-party websites are provided as a convenience to you and are neither owned nor operated by Farewell. We have no control over these linked websites and make no representations or warranties with respect to these linked websites or third-party products or services. Your viewing and use of any third-party websites is at your sole discretion and risk.

10. Indemnification

You shall indemnify, hold harmless, and, at Farewell's option, defend Farewell and its affiliates and subsidiaries from and against any and all losses, damages, liabilities, costs (including reasonable attorneys' fees) ("Losses") incurred by Farewell resulting from any third-party claim, suit, action or proceeding relating to or arising from your use of the Farewell Services, any User Content, any Feedback you provide, any violation of these Terms by you, or any other act or omission by you, including your violation of any rights of another, arising from your use of the Farewell Services or any of its features. You further agree that Farewell shall have control of the defense or settlement of any third-party claims unless Farewell exercises its option to require you to defend Farewell. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and Farewell.

11. General Disclaimers

THE FAREWELL SERVICES AND THE CONTENT ARE PROVIDED ON AN "AS IS", "AS AVAILABLE" AND "WITH ALL FAULTS" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, FAREWELL DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OR ENDORSEMENTS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, AS TO: (A) THE FAREWELL SERVICES; (B) CONTENT; (C) USER CONTENT; OR (D) SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION TO OR FROM THE FAREWELL SERVICES. FAREWELL HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, THAT ANY RESULTS WILL BE ACHIEVED, NON-INFRINGEMENT, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION AND FREEDOM FROM COMPUTER VIRUS.

FAREWELL DOES NOT REPRESENT OR WARRANT THAT THE FAREWELL SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE FAREWELL SERVICES OR THE SERVERS THAT MAKE THE FAREWELL SERVICES AVAILABLE ARE FREE FROM ANY HARMFUL COMPONENTS, INCLUDING, WITHOUT LIMITATION, VIRUSES. FAREWELL DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION (INCLUDING ANY INSTRUCTIONS) ON THE FAREWELL SERVICES IS ACCURATE, COMPLETE, OR USEFUL. YOU ACKNOWLEDGE THAT YOUR USE OF THE FAREWELL SERVICES IS AT YOUR SOLE RISK. FAREWELL DOES NOT WARRANT THAT YOUR USE OF THE FAREWELL SERVICES IS LAWFUL IN ANY PARTICULAR JURISDICTION. FAREWELL SPECIFICALLY DISCLAIMS ALL SUCH WARRANTIES. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOU AND THESE TERMS.

BY ACCESSING OR USING THE FAREWELL SERVICES YOU REPRESENT AND WARRANT THAT YOUR ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE THE FAREWELL SERVICES.

13. Limitation of Liability; Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FAREWELL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE, INCOME OR PROFITS, LOSS OF USE OR DATA, LOSS OR DIMINUTION IN VALUE OF ASSETS OR SECURITIES, OR DAMAGES FOR BUSINESS INTERRUPTION) ARISING OUT OF OR IN ANY WAY RELATED TO THE ACCESS TO OR USE OF THE FAREWELL SERVICES (INCLUDING, BUT NOT LIMITED TO, USER CONTENT AND LINKS TO THIRD-PARTY WEBSITES), OR THE ORDER, RECEIPT OR USE OF ANY PRODUCT OR SERVICE, OR OTHERWISE RELATED TO THESE TERMS (INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE ON ANY INFORMATION OBTAINED FROM FAREWELL, OR FROM EVENTS BEYOND FAREWELL'S REASONABLE CONTROL, REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED) OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF FAREWELL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE).

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF FAREWELL ARISING OUT OF OR IN ANY WAY RELATED TO THE FAREWELL SERVICES EXCEED ONE HUNDRED DOLLARS ($100). THE FOREGOING LIMITATIONS SHALL APPLY EVEN IN THE EVENT YOUR REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE, AND THE FOREGOING SHALL CONSTITUTE FAREWELL'S SOLE LIABILITY AND OBLIGATION IN RESPECT HEREOF.

IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE YOUR RIGHTS UNDER CALIFORNIA CIVIL CODE 1542, WHICH STATES "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."

14. Arbitration

PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH FAREWELL AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.

YOU AND FAREWELL AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS OR THE FAREWELL SERVICES SHALL BE FINALLY DECIDED BY BINDING ARBITRATION UNDER THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION GOVERNING CONSUMER DISPUTES.

Arbitration uses a single, neutral arbitrator to decide a dispute (instead of a judge or jury); arbitration allows for more limited discovery than in a court case; and the arbitration process and result is subject to very limited review by courts. In an arbitration you have the right, at your expense, to be represented by an attorney of your choosing. Arbitrators can award the same damages and relief under these Terms that a court can award under these Terms. You and FAREWELL agree that any in person arbitral hearing will occur in the United States in the same county and state as your billing address. FAREWELL further agrees that your filing fee for an arbitration will be capped at the amount set by the American Arbitration Association. You agree that, by agreeing to these Terms, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and FAREWELL are each waiving the right to a trial by jury and/or to participate in a class action. This arbitration provision shall survive termination of these Terms and the termination of your use of the FAREWELL Services. Further, unless both you and FAREWELL agree otherwise, the arbitrator may not join or consolidate more than one person's claims with your claims and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

Opting Out of Arbitration Agreement. If you are a new user, you can reject and opt out of this Arbitration Agreement within thirty (30) days of accepting these Terms by emailing us at hello@farewellinc.com with your full, legal name and stating your intent to opt out of this Arbitration Agreement. Opting out of this Arbitration Agreement does not affect the binding nature of any other part of these Terms, including the provisions regarding controlling law or the courts in which any disputes must be brought.

15. Class Action Waiver

BY ENTERING INTO THESE TERMS, YOU AND FAREWELL ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO BRING, JOIN, OR PARTICIPATE IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND AS A PLAINTIFF OR CLASS MEMBER. THE FOREGOING APPLIES TO ALL USERS (BOTH NATURAL PERSONS AND ENTITIES), REGARDLESS OF WHETHER YOU HAVE OBTAINED OR USED THE SERVICE FOR PERSONAL, COMMERCIAL, OR OTHER PURPOSES. THIS CLASS ACTION/JURY TRIAL WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S OR ENTITY'S CLAIMS. YOU AND FAREWELL AGREE THAT THE ARBITRATOR MAY AWARD RELIEF ONLY TO AN INDIVIDUAL CLAIMANT AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF ON YOUR INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED MAY NOT AFFECT OTHER USERS.

16. Termination

Notwithstanding anything contained in these Terms, we reserve the right, without notice and in our sole discretion, to terminate your right to access or use the Farewell Services at any time and for any or no reason, and you acknowledge and agree that in such event we shall have no liability or obligation to you.

17. Governing Law and Jurisdiction

Farewell operates the Farewell Services from California, U.S.A. These Terms and the transactions they contemplate, including without limitation their interpretation, construction, performance, and enforcement, shall be governed by the laws of the State of California, U.S.A. including its statutes of limitations, but without reference to conflict or choice of law provisions. The International Convention on the Sale of Goods, and other international treaties that are not mandatory with respect to contracts made and performed entirely in California shall not apply. The sole and exclusive jurisdiction and venue for any litigation arising out of this Agreement shall be state and federal courts sitting in California, and the parties agree not to raise, and waive, any objections or defenses based upon venue or forum non conveniens with respect to such courts.

18. Notice

All notices, demands, or consents given by you under these Terms will be in writing and will be deemed given when delivered to Farewell at the following contact: hello@farewellinc.com. Any notices to you may be made via either e-mail or postal mail to the address in Farewell's records or via posting on the Farewell Services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing.

Persons with disabilities who need assistance accessing these Terms may contact us as provided for in this Section, and depending on your individual needs, we will grant reasonable requests to furnish these Terms in an alternative format.

19. Severability

If any term, clause or provision of these Terms is held invalid or unenforceable, then that term, clause or provision will be severable from these Terms and will not affect the validity or enforceability of any remaining part of that term, clause or provision, or any other term, clause or provision of these Terms.

20. Procedure for Making Claims of Copyright Infringement

If you believe in good faith that any of the content on the Farewell Services infringes your copyright, please provide our copyright agent the following written information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the Farewell Services; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and (f) a statement by you, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner, or are authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.

Farewell's copyright agent for notice of claims of copyright infringement can be reached as follows:

DMCA Agent Contact Information

Email: hello@farewellinc.com

21. Miscellaneous

The Farewell Services are hosted in the United States of America. If you are located outside of the United States of America and you contact us, please be advised that any information you provide to us will be transferred to the United States of America and that by submitting information, you explicitly authorize such transfer. These Terms constitute the entire agreement between you and Farewell Services relating to your access to and use of the Farewell Services. These Terms, and any rights granted hereunder, may not be transferred, or assigned by you without the prior written consent of Farewell. No waiver of any provision of these Terms will constitute a waiver of such provision in any prior, concurrent, or subsequent circumstance, and Farewell's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity.

Product Specific Disclaimers

The Product Specific Disclaimers as detailed below apply to the products and services in particular, in addition to the Terms and Conditions.

A. Life-Admin, Legal, Financial, and Healthcare Disclaimer

THE SERVICES (INCLUDING WORKFLOWS, CHECKLISTS, TEMPLATES, RECOMMENDATIONS, GUIDANCE, AND EDUCATIONAL CONTENT) ARE FOR INFORMATIONAL AND ORGANIZATIONAL PURPOSES ONLY. THEY ARE NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL LEGAL, FINANCIAL, TAX, MEDICAL, MENTAL HEALTH, OR OTHER PROFESSIONAL ADVICE.

You should consult appropriate qualified professionals regarding your specific situation (for example, attorneys for legal matters, financial advisors for financial planning, tax professionals for tax issues, and healthcare providers for medical or mental health concerns). Do not rely on the Farewell Services as the sole basis for making decisions about legal rights, financial choices, life admin, medical care, or emergency situations.

If you believe you are in immediate danger or facing an emergency, call 911 (or your local emergency number). If you are experiencing thoughts of self-harm or suicide or are in a mental health crisis, seek immediate help. In the U.S., you can call or text 988 to reach the Suicide & Crisis Lifeline.

B. Emotions, Sensitive Topics, and User Responsibility

Farewell may allow you to record emotion check-ins, reflections, and notes associated with life events and workflows. You acknowledge that these features may involve sensitive topics (including grief, family conflict, stress, or caregiving burden). You are responsible for what you choose to share, upload, or store in the Services and for deciding when to seek professional support.

C. AI-Powered Features Disclaimer (If Applicable)

AI-Powered Personalization and Guidance. Farewell may utilize artificial intelligence and machine learning technologies to provide personalization, workflow suggestions, summaries, reminders, and insights based on your inputs and usage patterns. These features are automated and are not human professionals.

Limitations of AI Guidance:

  • Not Professional Advice. AI-generated outputs are not legal, financial, tax, medical, or therapeutic advice.
  • Automated Responses. AI outputs may not always be accurate, complete, appropriate, or suitable for your situation.
  • No Clinical or Crisis Support. AI-powered features are not a substitute for licensed services or emergency resources.

Data Processing for AI Features. If you use AI-powered features, Farewell may process Your User Content (including text inputs and, where enabled, audio or files) to provide the requested functionality, consistent with our Privacy Policy. You may have choices (for example, turning certain AI features on/off, restricting use of specific entries for personalization, or deleting content).

Continuous Improvement. Our systems may learn from aggregated, anonymized usage patterns to improve the Services. Individual user data is never shared to benefit other specific users.

D. Your Account

You may need an account with us to access and use certain parts of the Farewell Services. Only you are responsible for what happens on your account and for keeping your passwords and other account information private and safe. You are only allowed to have one account with us. Sharing your account information with others is a violation of these Terms and may provide such user with access to personal information that may be stored in your account. Do not share your account information with others. If you think your account was hacked, stolen, or used without your permission, please contact us at hello@farewellinc.com.

E. Subscriptions

Billing and Renewal

Subscriptions may be purchased by agreeing to pay a monthly or annual subscription fee. Your Subscription will automatically renew, and your payment method will be automatically charged, at the end of every subscription period, on an ongoing basis, unless and until you cancel your Subscription before the end of the then-current subscription period by canceling through your account settings. The cancellation will take effect the day after the last day of the current subscription period. If you purchased your Subscription through a third-party app store (like the Apple App Store or Google Play Store), you will need to cancel your Subscription through that provider.

YOU MAY TERMINATE YOUR SUBSCRIPTION AT ANY TIME BUT WE WILL NOT REFUND ANY FEES THAT YOU HAVE ALREADY PAID.

F. Price Changes

We may change the price for subscriptions from time to time by posting the new price on the Farewell Services and sending you any notice required by applicable law. Price changes will take effect at the start of the next subscription period following the date of the price change. As permitted by local law, you accept the new price by continuing to use the Farewell Services after the price change takes effect.

G. Free Trials

From time to time, we may offer trials of subscriptions for a specified period (typically 7 or 14 days). Payment information is required to start a free trial; however, you will not be charged until the trial period ends. Unless you cancel before the trial period expires, your subscription will automatically begin, and the applicable Subscription fee will be charged to your provided payment method at the start of the next billing cycle.

H. California Auto-Renewal Compliance

This subsection applies specifically to California residents and is designed to comply with California's Automatic Renewal Law (California Business and Professions Code Section 17600 et seq.):

  • Automatic Renewal Terms. Before you purchase any automatically renewing subscription, we will clearly disclose the subscription terms, including that it will continue until you cancel, the amount and frequency of charges, and how to cancel.
  • Affirmative Consent. We will obtain your affirmative consent to the automatic renewal terms before charging you, and you will receive an acknowledgment with the renewal terms and cancellation instructions.
  • Renewal Reminders. We will send reminder notices before each automatic renewal in accordance with applicable law timing requirements.
  • Easy Cancellation. You may cancel your automatically renewing subscription at any time through your account settings; cancellation will take effect at the end of your current billing period. For assistance, contact us at support@farewellinc.com.

I. Payment Processing

Farewell uses third-party payment processors, including Stripe, Inc. and other reputable payment service providers, to securely process all payments for the Services. By providing payment information to purchase a Subscription or pay any fees, you agree to be bound by the applicable payment processor's terms of service and privacy policy, which may be updated from time to time.

Payment Information Security — Farewell does not store complete payment card information on its servers. All payment information is handled by our third-party payment processors in accordance with industry security standards.

Failed Payment Handling — If a payment fails, we may retry, notify you, suspend premium access, or terminate your Subscription after repeated failures. You remain responsible for outstanding charges.

Chargebacks and Payment Disputes — If you initiate a chargeback without first contacting us to resolve the issue, we may suspend your account pending resolution and may contest invalid chargebacks.

Currency and Fees — Fees are in U.S. dollars unless stated otherwise. You are responsible for third-party fees imposed by your financial institution.

No Prorated Refunds — Except as required by law or stated in a refund policy, we do not provide prorated refunds.

J. Notifications and Messages

By opting in to receive communications via the Farewell Services, you agree to receive messages via email, SMS, MMS, push notifications or other electronic means for both transactional and marketing purposes. You can opt-out of marketing messages as described in our Privacy Policy. Standard message and data fees may be charged by your carrier.

K. Beta Features and Services

Farewell may offer certain features designated as "beta," "preview," "experimental," "early access," "pilot," or similar (collectively, "Beta Features"). Beta Features may be modified, suspended, or discontinued at any time without notice.

BETA FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. YOU ACKNOWLEDGE BETA FEATURES MAY RESULT IN BUGS, ERRORS, OR DATA LOSS. FAREWELL WILL NOT BE LIABLE FOR ANY DATA LOSS RESULTING FROM YOUR USE OF BETA FEATURES.

IN ADDITION TO THE GENERAL LIMITATION OF LIABILITY, FAREWELL'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO BETA FEATURES SHALL BE LIMITED TO ONE HUNDRED DOLLARS ($100), TO THE MAXIMUM EXTENT PERMITTED BY LAW.

L. Using Services Responsibly

You WILL:

  • Treat Farewell and all users of the Farewell Services with respect
  • Comply with all applicable laws

You may not do any of the following:

  • Share, download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from or through, the Farewell Services, except as expressly permitted through built-in sharing features
  • Duplicate, change, break, decompile, reverse engineer, disassemble or decode the Farewell Services or any part thereof
  • Upload malicious code, viruses, corrupted files, or anything that may damage systems or the Services
  • Use bots, scrapers, or automated means to access the Farewell Services without permission
  • Attempt unauthorized access to accounts or systems
  • Use or attempt to use another person's account without permission
  • Impersonate any person or entity or misrepresent affiliation
  • Use the Farewell Services in a way that could disable, overburden, or impair the Services
  • Violate laws in connection with your use of the Services
  • Encourage or enable any other person to do any of the foregoing